Businesses flocked to VoIP services in 2020 out of necessity. Today, they’re doing it voluntarily. 2020 served as a kick in the metaphorical pants for companies to finally ditch the landline and upgrade their phone service. Now that other companies are paying attention, everyone is asking for the best VoIP business phone service providers. Even as we get back into the office, companies are going to make the switch to VoIP.
Traditional phone service is on its last legs and is practically begging to be put out of its misery. While it’ll still have a place in operations for rural communities, urban businesses need more than what the phone company can provide. In this Ultimate Review, we’ll compare the best VoIP business phone service providers and answer some questions people ask about VoIP services. We’ve also added a glossary to explain some of the most technical features at the bottom.
What Is a VoIP Phone Service?
Let’s start with the basics. What is a VoIP phone service? Put simply, it’s a phone service that eschews your boring old copper phone lines in favor of using your internet connection to make and receive calls. VoIP stands for Voice over Internet Protocol, which is how computers and other internet-connected devices handle live call data online.
A decade ago you’d be laughed out of the room for suggesting that your company switch to VoIP. Call quality used to be spotty and lag was a common problem. However, thanks to major improvements to our internet connections, placing calls with a VoIP system is better than ever. VoIP has matured to the point where even large businesses can rely on it fully.
In fact, VoIP providers have made VoIP so useful that you could almost forget you’re even using it! Features like Cloud PBX let you redirect calls straight to desk phones in your office. VoIP used to be a niche service used to supplement a company’s calling plan, perhaps to reduce the cost of international calling. Now it’s a mainstay of business operations. And that’s not going to change any time soon.
Why Are Businesses Switching to VoIP?
Although the events of 2020 certainly forced many companies’ hands, businesses had already been migrating to VoIP in droves. The main reason is that VoIP services are simply better than whatever your phone company has to offer. Not only can you get all the same features that you would from your phone company, but you can get several more at a great low price.
Speaking of price, picture a world where a small business can have fully functional phone service for less than $20 a month with unlimited calling and more bells and whistles than a bell and whistle factory. That world is here, now. Even if you hate using the phone, it’s hard to deny that VoIP makes it easier and more affordable.
Best of all, VoIP phone numbers are completely portable. You can install the provider’s app on your mobile phone and take your business number with you wherever you go. Or you could install their desktop app on your PC or laptop and take calls from your desk without having to drop what you’re doing to pick up your phone. Flexibility has become a top business priority in 2021, and VoIP provides exactly that.
How Fast Can a Business Make the Switch to VoIP Phone Service?
If you’re contemplating making the change to a VoIP provider this year, don’t be worried about that transition interrupting your regular business operations. Switching to VoIP is so simple you could probably do it accidentally. Most VoIP providers will activate your account as soon as your payment clears and you can begin using your new virtual phone numbers instantly.
If you need a full-blown business phone system, complete with IP phones or internet-connected phones for your desks, then it might take a weekend to make the switch. You’ll need to replace any landline phones with IP phones, which may require running some fresh Ethernet cable or adding Wi-Fi routers for better coverage. Then you have to configure call routing so that each phone has a number or extension assigned to it. But once that’s done, you’re good to go.
Even the most complex VoIP phone system can be installed in a large office in a couple of days, so you can get started right away. But now the big question: Which VoIP provider should you choose? What are the best VoIP business phone service providers? Let’s dive into the Ultimate Review of the best VoIP business phone service providers.
The VoIPVirtual Ultimate Review of the Best VoIP Business Phone Service Providers
RingCentral: An All-Around Awesome Option
We’re not putting RingCentral first because it’s our top choice, but rather because it’s a great starting point for comparison. RingCentral basically does everything you could ever want a VoIP phone system to do, and therefore it sets a standard for the rest of the industry. Their business phone system is excellent and their pricing is in the middle of the pack.
RingCentral’s phone system is called RingCentral Office, so careful not to get confused with some of their other products. They have additional programs designed to facilitate call centers as well, but we’ll just be sticking to the standard business VoIP phone system here.
Our Favorite Features
If we had to choose one feature from RingCentral that we absolutely love, it’s their software. Their desktop app gives you an all-in-one communications hub that you can use to do just about everything. Want to make a video call or start a conference call? Do it from the app. Need to text the marketing department? Do it from the app. Feel like changing your user profile picture? You guessed it: Use the app.
Best of all, even unpaid accounts can be added to your organization. This is awesome for small businesses that might not need more than a couple of phone numbers but want all of their employees to be able to communicate through RingCentral. It’s this flexibility that makes us big fans of RingCentral’s service.
Those unpaid guest accounts won’t be able to start video calls or make phone calls from the app, but you can at least keep in touch with them via text messaging or you can call them yourself as a paid user. It’s a great way to integrate clients and third parties alike.
Drawbacks
Not everything is perfect on planet RingCentral. One downside is that this company has gotten very big very fast, and that means their customer service has yet to pick up the pace. Reviews particularly moan about how hard it is to cancel service when you decide you don’t need it, but this seems to be more of an individual issue.
Larger companies using RingCentral don’t appear to be having the same problems, which leads us to believe RingCentral has started to prioritize its larger enterprise clients. That makes sense considering that they are likely to spend much more on their VoIP service. Nevertheless, if customer service is very important to you, you may want to consider other options on our list.
Our opinion is that customer service isn’t that important because RingCentral’s service just works. We’ve used it here at VoIPVirtual firsthand and can confirm that it’s reliable and gets the job done. We haven’t even needed to call RingCentral for support.
Pricing and Plans
Most VoIP providers charge per user per month, with discounts when you pay for the whole year upfront or when you add users. RingCentral exemplifies this model better than anyone. Keep an eye out for that little toggle switch on the plans page when you go shopping. That’s how you switch between annual and monthly rates.
Use the slider to see how much it’ll cost based on the number of users. Remember, you only need to pay for a user if you want them to have their own phone number and the ability to make video and audio calls. Otherwise, you can add them to your organization for free with limited capabilities.
RingCentral’s basic plan can cost a small business $19.99 a month for unlimited calling. The Professional Plan will run you $24.99 per month and is the ideal choice for most companies. The Premium and Ultimate plans are much more expensive, but unlock a couple of other useful features for large companies.
Final Thoughts
Overall, RingCentral is a reliable option for almost everyone. Their service is top quality, and their plans aren’t outrageously priced either. We love their apps and the way they let you add unpaid users as guests. Generally, we’d recommend RingCentral, but there are VoIP providers that could be more useful for certain situations as we’ll see.
Dialpad: Google Developers Gone Mad
If you’ve heard of Google Voice, then you’re tangentially familiar with Dialpad. Google Voice was created as a free VoIP solution for US Google customers. However, when the developers wanted to keep expanding it and take over the world with the best VoIP phone system known to man, Google wasn’t having it. So they left the company and formed Dialpad.
Dialpad is what Google Voice could have been, and it’s a bit of a mystery why Google didn’t see the potential value in their Voice product. Nevertheless, Dialpad is here and it can be yours. But should it be?
Our Favorite Features
Dialpad gives you tons of calling features that you come to expect from VoIP services, like call routing and an auto attendant. But they go even further with call recording and video conferencing, features that are often on higher-tier plans from other providers. They even give you access to their artificial intelligence features right out the gate!
That’s right folks, Dialpad has been developing AI tools for their platform and some of them are available to standard plan subscribers. Incredible! The AI listens to your calls and gives you advice afterward, including a summary of the call using keywords and important moments in the conversation. The AI can even coach up your speaking skills.
Dialpad is always adding features. It’s like a creative sandbox for these Google guys. If you want to be on the cutting edge of VoIP technology, Dialpad is where it’s at.
Drawbacks
If there’s one weakness with Dialpad, it’s their relatively weak selection of phone numbers. Other companies put more effort into giving you access to vanity numbers, toll-free numbers, and even international numbers. While Dialpad does have international numbers, their selection is limited compared to options like RingCentral or Nextiva.
However, you can port a number over to Dialpad, so if you were interested in picking up a number from another website, you could do that first and then bring your number of choice over to your new service.
Pricing and Plans
Like other providers, Dialpad gives you a discount for paying for the whole year upfront. It’s a pretty hefty one too! You pay $15 per month for the Standard plan if you pay in advance, but it’s $20 when you pay monthly. For another $10 per month, you can upgrade to Pro and get integrations with other software and more access to international numbers.
Final Thoughts
It’s hard not to recommend Dialpad. We love their forward-thinking approach to VoIP services. Is Dialpad one of the best VoIP business phone service providers? Well, they’re quickly becoming one if they’re not already. In fact, they’ve grown so fast that now T-Mobile is using their software to power its collaboration software.
Think about that for a second. A real, physical mobile phone service company is now relying on a virtual phone system company to deliver its services. Dialpad is clearly making some big moves. You can get a free trial if you’re still not sold. Check it out!
GrassHopper: The Small Business’s Best Friend
When you use GrassHopper, you’ll never hear crickets. This business phone system is designed for small business customers in particular. While they claim they can provide service to larger companies, they really are tailored towards SMBs, so enterprise buyers ought to check out some of the other options on our list today.
GrassHopper promises to give you any kind of phone number you want. You can choose from a toll-free number, a vanity number, or a local number with the area code of your choice. You can buy additional phone numbers separately or upgrade your plan to one that includes more numbers.
Another distinguishing feature of GrassHopper is its user interface. They do almost everything through your mobile app. It’s deceptively simple. You can find everything you need in just a few taps and it’s easy to make changes using the app. Calls and configuration are all managed in one place. It’s great for a startup or fledgling business manager who needs to move around.
Our Favorite Features
Aside from the app, which we think is excellent and other companies ought to learn from, we also like how GrassHopper handles extensions. Instead of dishing out phone numbers for everyone, they make extensions a default setting. Most VoIP service providers make extensions an option on their higher-end packages.
So their most basic plan includes 3 extensions for a single number. While that means only one person can use the number at any given time, three people could have their phones ring at once. Or you could just pretend like you’re three different people to convince your clients that your business is much more massive than it really is. Extensions are totally customizable: They can be one digit or several, so go ahead and set extension 420 for your dispensary.
Drawbacks
The downside of GrassHopper’s service is that it lacks some of the more advanced features that we like from other companies. For instance, they don’t have much in the way of software integrations. Those can be essential for growing businesses. GrassHopper seems clearly focused on the SMB market, and while that’s nice, what happens when your SMB grows beyond GrassHopper’s capabilities?
That question becomes even more pertinent when we talk about GrassHopper’s pricing because you can see how it would quickly get very expensive for a business as it scales up.
Pricing and Plans
While GrassHopper does do the same discount for paying the whole year upfront like everybody else here, they don’t charge per user. They simply package phone numbers and extensions together in ever-increasing amounts and charge more accordingly. Their base plan comes in at $26 per month, which is definitely more than others on this list.
Additional numbers or extensions can be added on a whim, but you’ll pay more every month for them. In the end, GrassHopper is a great deal for a solopreneur or a very small company, but it stops making sense after you have a dozen or so employees. Once you need more than a handful of phone numbers, the value proposition plummets.
Final Thoughts
If you’re on your own and want a convenient business phone system, we would highly recommend GrassHopper. But if your business has already blossomed and you need more features, you’re going to have to look elsewhere.
8×8: The Best Low-Cost VoIP Phone System
Oh boy, we used the ‘b’ word: Best. Is 8×8 one of the best VoIP business phone service providers in 2021? Undoubtedly yes. Of course, like always, there’s an asterisk next to that statement.
See, 8×8 has the best price on the market. Nowhere else will you get phone numbers, unlimited calling, texting, video conferencing, and conference calls for this price. If you do find a better deal, please let us know because we’d love to check it out.
8×8 Express is the name of their basic service, but it can trade blows with the standard plans from RingCentral, Nextiva, and even outclasses GrassHopper, Vonage, and just about everyone else on this list. 8×8 hopes and prays that you’ll upgrade to one of their X-series packages, which are more expensive and provide Cloud PBX service to your IP phones. We have to say, we’re tempted.
Our Favorite Features
Can we just say all of them? Because the amount of features you get from 8×8 Express is somewhat hard to comprehend. It’s everything you need in a business phone system in 2021. Where else are you going to get both video conferencing and a phone system for this price? We dare you to find a better deal.
Drawbacks
If there’s any drawback at all to 8×8, it’s in their X-series. 8×8 Express is simple and easy to understand. X-series, on the other hand, is a weird set of options ranging from X2 to X9, and it’s not always clear why you would upgrade from one to the next. There’s no linear progression of features.
For instance, you’ll see new features added to the X7 plan, but X8 just adds a few extra minutes and a couple of vaguely worded features that their materials fail to fully explain. But if all you need is the basic service, there’s really nothing more to think about: Go get it.
Pricing and Plans
Okay, so we’ve hyped up this price and haven’t said it yet. How much does 8×8 Express actually cost? How does $12 per month per user sound? That’s right, a company that charges you a simple integer, not $12.99, not $11.99, just a nice round $12.
You were probably going to waste $12 on something this month, why not use it instead to power your virtual phone system? And lest you think that 8×8 is only a good option for established companies, they’ve got a special partnership with Wix to give you three months of free web design support and a free domain when you sign up for 8×8 Express!
It’s like riches just keep falling from the sky with 8×8. Normally we’d be wary of any company that tries that hard, but they’ve got plenty of high-profile clients and reviews are generally positive. Our experience with the service was great.
Final Thoughts
If all you want is the best deal on a business phone system, you’ve found it. Call 8×8 and get Express set up for your SMB. You won’t regret it.
However, if you are looking for a complete business VoIP phone system that replaces your phones with IP phones, you may want to consider some other options on this list. The X-series pricing and feature scaling are a bit awkward and difficult to follow. You might find yourself buying a system that’s missing a key feature only to have to upgrade again. Not all their desk phones are compatible with every tier either, which could make purchasing even more complicated.
Vonage: The Veteran of the Industry
Remember when we were all worried about Y2K and Britney Spears? Those were the good ole days. Back when VoIP was a bizarre niche thing that early adopters touted as the future, Vonage was the service of choice. For a while, they were the industry leader by a country mile.
You might recall their TV commercials promising to free you from your phone company by converting your landline phone into an IP phone. They still offer this service today for residential VoIP users. But what about business VoIP service? Vonage’s Unified Communications platform competes directly with RingCentral and Nextiva in terms of features and service quality.
Our Favorite Features
One thing we love about Vonage is just how versatile it can be. They really can deliver VoIP service to any company under the sun. Regardless of your specific needs, they have a way to tailor their service to fit them.
That starts with their network of installers. Other companies will simply tell you to buy a certain model of IP phone and promise to pick up if you call customer support for help during installation. But Vonage goes the extra mile and actually connects you to a white glove installer for business VoIP phone system installation.
Vonage can pull this off because they’ve been in the business for as long as there was a business to be in. Other VoIP providers from back in the day have gone broke, but Vonage keeps on trucking. If you want a VoIP provider that’ll be there for the long haul, then Vonage is a great choice.
Drawbacks
The same thing that makes Vonage great also makes them a bit less desirable for smaller companies who don’t need the same level of customer support. If all you want is a virtual phone number and an app to make calls, you can get set up a lot faster with another provider.
Vonage is really for the business that is ready to go all-in on VoIP. Considering their pricing, they’re not the best option for small businesses.
Pricing and Plans
For $19.99 per month per line, you’ll get all the basic features including unlimited calling and SMS, in addition to Vonage’s mobile and desktop apps. You can use their unified communications portal much like you would with RingCentral or Nextiva.
So what’s the catch? Well, like we said, you need to be ready to commit. Vonage offers these prices with a 1-year contract. They’ve been operating on contracts since their early days, and so you need to be sure that you want to use their service for the foreseeable future.
The Premium plan costs $29.99 and adds video conferencing as well as the ability to use IP phones at your desk. This price puts it above other providers and makes us doubt whether it’s really the best value for your business.
Final Thoughts
We think Vonage is a solid option for medium-large businesses that want to go whole hog on VoIP but don’t want to deal with the hassle of setting it up. Their ability to connect you directly to a qualified installer is great for big companies that need to make the switch to VoIP quickly.
However, for the cost, you could find better options out there. You have to ask whether Vonage’s reputation and customer service are worth those few extra dollars per user per month.
Nextiva: A Strong Contender
If the best VoIP business phone service providers were a boxing match, Nextiva and RingCentral would probably be our heavyweight title card. These two companies match up beautifully in terms of features, pricing, service quality, and more. They trade blows back and forth and make it difficult for us to choose one over the other.
But that’s not to say they’re entirely the same. While RingCentral places a little more emphasis on calling features and international phone numbers, Nextiva looks to add some of Dialpad’s futuristic technology to their phone system to set it apart.
Our Favorite Features
The feature that makes Nextiva stand out from the pack is its artificial intelligence software. It listens in on your calls and prepares reports for you to understand your business better. This level of business intelligence is difficult to find on the VoIP market.
Where Dialpad just tells you about the call, Nextiva tells you how the call impacts your business. It can actually tap into your database and connect information about your customer with their call. So if your customer bought a product and hated it, then called to complain, Nextiva’s AI would listen to that call and notice that the customer sounded unhappy. It would then note keywords in the conversation and add a record to the customer’s file.
You can then go to your dashboard to gauge how your customers are feeling, what the most common problems are according to your call data, and how you can improve your customer service. If you’re looking to deliver better service to your customers, Nextiva has the tools to make it easy to do so.
Drawbacks
So, what’s the downside here? Well, for one thing, those AI features are limited to higher-level plans. Dialpad at least gives you a taste at its lower tier. Nextiva also comes up a bit short when it comes to international calling compared to RingCentral.
But aside from that, the biggest problem with Nextiva is their pricing. It’s far from transparent, and by the time you end up getting what you want, you may be paying more than you thought you would.
Pricing and Plans
So let’s talk about that pricing. When you visit Nextiva’s site, you’ll see that they, like most VoIP providers, have that little “Monthly – Annually” toggle for you to tick. By default, it’s set to annual. So you slide the number of users and see the price that you should pay per month if you pay the whole year upfront, right?
Wrong! Hover over that question mark icon next to the user per month note and you’ll see that these prices are actually for a prepaid 3-year contract! We wouldn’t really advise any business to dive right into a three-year deal unless they’re absolutely sure that Nextiva is the right choice for them.
There is a 30-day free trial but it’s somewhat hidden on the website. It really feels like Nextiva just wants you to commit and pay up.
Final Thoughts
Nextiva’s shift in pricing makes it harder for us to recommend them over RingCentral or similar providers. It’s just not a good idea to push customers into 3-year contracts, and frankly, we don’t like deceptive pricing practices.
We’re tempted to overlook that shadiness because they have every feature you could ever ask for. Cloud PBX with SIP Trunking? You got it. Video conferencing and AI? Yep. There really isn’t anything Nextiva can’t do.
But if you’re going to sign up for a 3-year deal, you ought to get more than just the advertised price, you should be getting a fat discount. Without a steep price cut for that long-term deal, we turn our noses up at Nextiva for the time being.
Ooma Office: Best-In-Class Customer Service
Ooma has been quietly nibbling away at the VoIP phone system market share for some time now. They, like Vonage, began by focusing on residential VoIP customers. But their office system is also quite solid.
For solopreneurs or people running a business from home, take a look at Ooma’s home solution. It gives you a device that you plug into your router and dongles for your landline phones. In an instant, your entire home becomes a VoIP system. You can even route calls through your landline to your mobile phone using Ooma’s app, and take those calls wherever you go.
But we’re going to focus on Ooma Office because this is the best VoIP business phone service providers Ultimate Review, not a residential VoIP analysis.
Our Favorite Features
One thing we love about Ooma is its call quality. It is just sultry smooth. If you were going to start an ASMR hotline, we’d recommend these guys. Their customer support is also top-notch. In fact, they’ve won several awards from independent reviewers for their best-in-class customer service.
So if you need a phone system that just works and does a great job of delivering a call, look no further. But the service does leave a lot to be desired in other aspects.
Drawbacks
Perhaps the biggest drawback of Ooma Office is that it’s really just a phone system, and not much more. If you want video conferencing, you’ll have to pony up for Ooma Office Pro, and that’s another $5 per month. We don’t like seeing these essential features locked away in 2021.
While they have all the standard calling features you come to expect from a VoIP provider, they’re missing the features of the best VoIP business phone service providers like artificial intelligence. You do get a single office phone with your plan, which is a nice touch that no other company brings to the table, but we wish Ooma would put a little more on our plate.
Pricing and Plans
At $19.99 per month per line, Ooma’s service isn’t cheap and it isn’t outright expensive. But then you consider that you need to spend more to get video conferencing, and suddenly the proposition doesn’t seem so attractive.
After all, when 8×8 is offering essentially the same service for half the price without the physical phone included, why bother with Ooma? Unless you absolutely have to have that phone on your desk, we find it hard to see the value in Ooma’s plans.
Final Thoughts
We can see some situations where Ooma might make a good business phone system. Maybe you just have a small office space for a mostly online company and you want to deck it out with a single VoIP phone and call it a day. In that case, Ooma makes some sense.
But if you’re running your business from home, you’re honestly much better off using Ooma’s home phone system. And if your business has more than a couple of people, we’d recommend other providers over Ooma almost immediately.
The Ultimate Review: What Are the Best VoIP Business Phone Service Providers for Today and Tomorrow?
Let’s cut to the chase. We’ve considered several big-name VoIP providers today and we need to settle on our final recommendations. So, without further ado, let’s crown our champions.
When it comes to getting the most VoIP bang for your buck, nobody beats 8×8 Express. Honestly, we think they could be the best choice for the majority of SMB customers. If you have between 5-20 employees, we think they’re the right choice for almost every situation.
An honorable mention goes to Dialpad. They’re constantly adding features and their prices aren’t excessive, plus they’re throwing in other features that you need today like video conferencing and AI tools. We love the excitement that a platform like Dialpad gives you. You just know that at any moment they’ll drop a new feature that you are sure to love.
Glossary of Features
You may have seen some of these terms floating around this Ultimate Review, so if you’d like to know more about what these features are and how they can help your business, read on.
Cloud PBX
PBX stands for private branch exchange, which is a term that comes from your local phone company. The public phone line ends when it connects to your building. At this point, you could just run that line directly to your phone and call it a day, or you could install a PBX.
A PBX will let you have extensions inside your office so that your private branch of the phone line can be split up in several different directions. A Cloud PBX does the exact same thing over the internet.
With a Cloud PBX, you can get extensions to your virtual phone numbers. Whenever someone calls your VoIP number, you can route it according to your own configuration, use an auto attendant to tell customers what number to press, let people type in their own extensions, or just wait for someone to pick up the call. All those options are made available when you have a Cloud PBX system.
SIP Trunking
SIP Trunking is basically a fancy way to say “making phone calls on the internet.” But isn’t that what VoIP is for? The two protocols work hand in hand to get the job done.
SIP stands for Session Initiation Protocol. VoIP is the protocol for transmitting voice, but SIP is the protocol for actually placing the call and keeping it open. A voice call needs a constant connection, a live stream between the two parties. Voice data requires special compression and transmission methods in order to deliver a clear call.
So both of these are used in tandem when you place a call using your VoIP number. First, SIP opens the connection to another line, then VoIP transmits voice data between the two ends. Basically, every VoIP provider uses both of these, but some advertise their SIP trunking more aggressively to sound more advanced.
Auto Attendant
Whenever a company mentions an auto-attendant, they’re referring to an automated voice menu system like the ones you get when you call the DMV. You can configure this to your heart’s desire. It can read off extensions, give people menu options, or just tell jokes while they wait for someone to pick up the call.
This is a standard feature on most VoIP systems these days. Whether you use it or not is up to you, but it can greatly improve call processing times.
Voicemail to Email or Voicemail to Text
Voicemail to email or voicemail to text can refer to two different ways of handling email. Voicemail to text means that artificial intelligence will listen to the voicemail and transcribe it into text, which can then be sent to you.
Voicemail to Email usually does the same exact thing. However, some companies only send you the audio in MP3 format and don’t transcribe it into text. Be sure to read carefully to see which kind of method your VoIP provider uses.
Encryption
A standard feature on any reputable VoIP provider, encryption is how you keep hackers from hearing your calls. Without encryption, the data on your network could be pilfered by someone connected to it.
Encryption is an absolute must if you deal with personal information or medical information, as there are data privacy laws in place that call for companies to use encryption when handling this type of data.
Software Integrations and APIs
Many companies advertise their software integrations as a major selling point. The way these work is that they let you connect the services of your VoIP provider to the services of another company’s application. For instance, most video conferencing programs will include a Google Chrome plugin. This allows you to schedule video conferences through Google calendar directly.
It’s much faster to use integrations than to have to open up several apps. Imagine creating your event in Google Calendar, only to then have to open up Zoom and then create a meeting, go back into the calendar, and paste the meeting link. That’s way too slow! Using the Zoom integration, you can just do it all at once with a single click.
APIs let you program your own integrations. Perhaps your company runs proprietary software that they commissioned for internal activity. You could integrate that directly into a VoIP provider’s system if they give you access to their API.
Artificial Intelligence Features
AI features are varied and not yet well defined. However, they’re a fast-growing feature. As machine learning improves, AIs can pick up on patterns in your calls and in the way you do business. For instance, Nextiva’s AI will tell you how much time each employee spent on the phone and how much time it thinks you could save by cutting down on irrelevant conversation or by redirecting calls to a more appropriate area.
Other forms of AI will analyze the content of your calls and give you tips to improve them. AI-generated voices are close on the horizon, so expect entirely virtual assistants to appear soon.
