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What Is VoIP?
Also known as Voice over IP, VoIP is a standard method for transferring real-time voice data over the internet. Your regular telephone service takes your voice and produces an electrical signal that travels down the phone line until it reaches the receiver on the other end. While this has worked well for over a century, it’s a rather simple system.
Your business needs something better. When you use VoIP, you can leverage the power of the internet to get more features and more connectivity than any landline could offer. Want to use the same phone number on your mobile app and at your desk? You can do that with VoIP! Need detailed reports of your calls, including whether your client sounded happy or angry? That’s possible too!
Best of all, VoIP service can save you a ton of money over time. You don’t even need to splurge on the best VoIP phone services to get a great deal. VoIP is easy to set up, easy to use, and superior to your landline phone in every way.
What Do You Need to Use Voice Over IP?
A Voice over IP system, as its name implies, requires an internet connection to work properly. We always recommend that you pony up for the best high-speed internet connection available. Although VoIP doesn’t consume a lot of data, when you have an entire office full of devices trying to use it at the same time, it’s a good idea to have plenty of bandwidth for everyone.
Once you’ve got the internet flowing through your business’s veins, you’ll need to choose from one of the many VoIP solutions available. VoIP service providers give you virtual phone numbers or let you port your existing number onto their service. They’ll also give you unified communications software so you can use that number anywhere and access other features.
What Is a VoIP Phone Service?
VoIP phone services give your business VoIP communications in a variety of ways. Most VoIP providers will give you the ability to make VoIP calls from your computer or mobile device using a mobile app. They almost always include a text messaging service that you can use to keep your employees connected.
More advanced VoIP providers will have what’s called a “Cloud PBX” that lets you assign extensions to any device in your office. These VoIP providers also offer VoIP phones that sit on your desk and use the internet to place calls. You don’t have to use these, but if you’re looking for a complete VoIP phone system, look for that feature.
VoIP Providers typically have much better customer service than your standard phone company. The phone company covers a massive geographical area and they need to constantly maintain their infrastructure. Meanwhile, VoIP providers simply provide a service that works through the existing internet infrastructure, so they can focus on you!